Everybody has questions when purchasing house plans! Here are just a few of the most common questions that we get at The House Designers. If your question isn't listed here or you need further clarification, please contact us so we can help.
Q. How do I purchase an item from The House Designers on This Old House?
A. Simply place the house plan package and any other items you want in your shopping cart, then proceed to check-out. We accept Visa, MasterCard, American Express, and Discover. We also accept personal checks—delivery of house plans will be after the check clears.
Q. Is my credit card information secure?
A. Yes. The House Designers uses the most advanced security software that encrypts all personal information, including card numbers, names, and addresses.
Q. How do I know my order has been successfully received and processed?
A. After placing your order, we will send you a confirmation via email that includes shipping information.
Q. What is The House Designers' return policy?
A. To ensure the satisfaction of all our customers, we allow you to exchange your first house plan order for a full credit towards another house plan purchase, minus applicable restocking fees. Orders must be returned within 14 days of the original purchase. Returned blueprints that look used, redlined, or copied are not exchangeable due to copyright laws. Please note: Reproducibles, and PDF and CAD files are not exchangeable. House plans with modifications are not returnable or exchangeable for any reason.
Q. When ordering house plans, how many plan sets do I need?
A. In addition to a set for yourself, you will probably need to order a set for your builder, mortgage lender, local building department, and any subcontractors who need one. Five sets is the bare minimum, so many customers opt for eight set packages and/or purchase additional sets as needed.
Q. Can I purchase one set of plans and have them copied?
A. All of our blueprints are protected under copyright law and cannot be copied. It is more cost effective to order multiple sets with your original order. If you find that you need additional sets, they can be purchased at a special price within sixty days of your original order.
Q. How is total living square footage determined?
A. Total living square footage is calculated from the outside face of the stud to the outside face of the stud. For brick, it is calculated from the outside face of the brick. Total living square footage includes only heated areas of the house and does not include the garage, porches, storage areas, or bonus rooms.
Q. What is a reproducible vellum?
A. Reproducible vellums are ideal if you intend to make changes to a house plan. They make it possible for qualified architects and engineers to modify the design without having to completely redraw the plan, because just the modified sections can be erased and redrawn. The image can be removed from the vellum paper using one of these items, which can be found at a blueprint/drafting supply store:
Q. Why aren't HVAC, plumbing, and electrical details included?
A. Local HVAC codes, climatic requirements, and commonly used systems vary dramatically throughout the country and a local professional is your best resource. Also, we don't know in which direction the water flow will enter your house or where the electrical feed will enter. Your HVAC contractor, plumber, and electrician are the experts who can determine the best layout for your new home.
Q. Do you offer preview plans?
A. Study plans and materials lists are available for many plans and, if available, are listed under Select Plan Package.
Q. How often do you release new plans?
A. We are constantly developing and releasing new plans. The newest plans can be viewed by going to our collection of new plans.
Q. Do you have exclusive plans on your website?
A. Yes, The House Designers does offer a variety of plans that can only be found on our site. Enjoy this one-of-a-kind collection here.
Q. How soon will I receive my order?
A. It depends on which plan and package you select. We offer a variety of shipping options to choose from (ground, 2-day, next day, etc.). We ship within one business day of receiving the order and ground shipping in the continental U.S. is always free. If you buy an electronic package (PDF or CAD), the files will be emailed to you immediately!
Q. How do you handle international orders?
A. For international orders, simply select the Overseas shipping option during check-out or call us at (888) 795-6803 and we'd be happy to assist you.